Optisynth Group Ltd (hereinafter referred to as "the Company") takes the privacy and security of your personal information very seriously. This privacy statement is designed to set out our commitment to protecting the information you provide, whether through our website (optisynthgroup.com), email ([email protected]) or other interactions with the Company. We will follow strict standards to ensure that your information is handled responsibly, transparently and in accordance with relevant data protection laws.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
Contact information (name, email address, phone number, shipping/billing address) provided when you place an order, enquire about a product or subscribe for updates.
Transaction information generated when purchasing (payment information) will be securely processed by trusted third-party payment processors (we do not store full payment card details).
Website usage data (such as pages visited, time spent, etc.) collected through cookies and similar tracking technologies to improve your browsing experience (you can manage cookie preferences through your browser settings).
2. How your information is used
Your personal information is used only to enhance your interaction with Optisynth Group Ltd, including:
Processing and fulfilling your order, including sending shipping and logistics updates.
Responding to your inquiries, providing customer support and handling feedback.
Sending you relevant product information, promotions or updates (you can opt out of receiving marketing communications at any time by replying to our email or contacting us directly).
Improving our website, products and services based on usage patterns and customer insights.
3. How your information is protected
We take strong security measures to protect your data from unauthorized access, tampering, disclosure or destruction, including:
Securely storing data using encryption systems and limiting access to personal information within the company.
Regularly reviewing and updating security protocols to address emerging threats.
Working with trusted third-party service providers (such as payment processors, logistics companies) who are contractually bound to protect your information to the same high standards.
4. How your information is shared
We do not sell, rent or trade your personal information to third parties for marketing purposes. Your data may only be shared in the following limited circumstances:
With service providers who assist us in fulfilling orders, processing payments or providing customer support (as described above).
As required by law, court order, or to protect our legal rights, property, or the safety of our customers or employees.
5. Your Rights
You have the right to:
Access personal information we hold about you by contacting [email protected].
Request correction of inaccurate information.
Request deletion of your data, subject to legal or operational requirements (such as retaining order records for tax purposes).
Unsubscribe from receiving marketing communications by clicking on the unsubscribe link in the email or contacting us directly.
6. Updates to this Statement
We may update this Statement periodically to reflect changes in our practices or legal requirements. All updates will be posted on our website (optisynthgroup.com) and the revision date will be noted at the bottom of the document. You are advised to review this Statement regularly.
If you have any questions or concerns about our privacy practices, please contact us at:
Email: [email protected]
Website: optisynthgroup.com