To ensure that you have a clear understanding of the product transportation process of Optisynth Group Ltd, we have specially formulated this transportation policy to explain in detail the delivery, transportation and related precautions, which is applicable to customers in the EU.
1. Delivery time
After you successfully place an order and complete the payment, we will complete the order processing and product delivery within 5-7 working days.
In case of special circumstances such as holidays and temporary inventory shortages, the delivery time may be slightly delayed. Our customer service team will communicate with you in advance via email ([email protected]).
2. Transportation time and method
After the product is shipped, the transportation time is usually 20-40 working days depending on the actual situation of the destination and logistics partner.
Transportation method: We mainly cooperate with professional logistics service providers in the EU (such as DHL, DPD, etc.). The specific carrier will be optimized according to your delivery address to ensure transportation efficiency.
Transportation scope: This policy covers all EU member states and does not currently support transportation outside the EU (except for special cooperation orders, which need to be confirmed with customer service in advance).
3. Shipping Fees
The shipping fee will be charged based on the delivery address and the volume and weight of the package. The specific amount will be automatically calculated and displayed on the checkout page when you place the order.
If the goods need to be re-shipped due to customer reasons (such as wrong address, no one to sign for the goods, resulting in the return of the goods), an additional second transportation fee will be charged, and the fee standard is the same as the first transportation.
4. Logistics Tracking
After the goods are shipped, we will send you the logistics order number and tracking link by email (you can also log in to optisynthgroup.com and check in "My Orders"). You can use this link to view the transportation status of the goods in real time, including the current location, estimated delivery time and other information.
If the tracking information is abnormal (such as no update for a long time, showing "delivered" but not receiving the goods), please contact us in time at [email protected], and we will assist you in communicating with the logistics party to resolve the problem.
5. Receiving Notes
Please check the packaging carefully when signing for the goods. If you find that the packaging is damaged, the quantity of goods is inconsistent, or the appearance is damaged, you can refuse to accept it on the spot and contact our customer service team. We will arrange for reissue or refund.
If you entrust someone else to collect the goods on your behalf, the person who collects the goods will be deemed to have completed the above inspection on your behalf. The problems found later may affect the efficiency of after-sales processing.
If you have any questions about transportation, please contact us through the following methods:
Email: [email protected]
Website: optisynthgroup.com
We will do our best to ensure that your goods are delivered safely and on time. Thank you for your understanding and support!